Refund policy

At Eden Flowers & Chocolates, every floral arrangement and chocolate order is prepared with care. Because our products are perishable and often made to order, all sales are generally final. However, if there is a problem with your order, we will always make a reasonable effort to make it right.

Flowers & Floral Arrangements

Due to the perishable nature of fresh flowers, we do not accept returns or exchanges on floral arrangements, bouquets, boxed flowers, or other fresh floral products.

If your flowers arrive significantly damaged, incorrect, or in unacceptable condition, please contact us within 24 hours of delivery or pickup. We may request photos of the arrangement and packaging so we can evaluate the issue.

If we determine that there was an error or quality issue on our part, we may, at our discretion, offer:

A replacement arrangement
Store credit
A partial refund
A full refund

Normal characteristics of fresh flowers, including slight differences in color, size, shape, bloom stage, or natural imperfections, are not considered defects.

Floral Substitutions

Because flower availability changes daily and seasonally, certain flowers, colors, greenery, containers, or decorative elements shown in product photographs may occasionally be unavailable.

When necessary, we may substitute an item with another of equal or greater value while maintaining the overall style, color palette, size, and value of the arrangement as closely as possible.

Substitutions resulting from seasonal or supplier availability do not qualify for a refund as long as the overall value and general design of the arrangement are maintained.

Chocolates & Food Products

For food safety reasons, chocolates and other edible products cannot be returned or exchanged once they have been picked up or delivered.

If you receive an incorrect, damaged, or defective chocolate product, please contact us within 24 hours of receiving your order. We may request photos before issuing a replacement, store credit, or refund.

We are not responsible for damage caused by improper storage after delivery or pickup, including exposure to heat, sunlight, or other conditions that may cause chocolate to melt or deteriorate.

Cancellations

Because many of our products are prepared specifically for each customer, cancellation requests should be made as soon as possible.

Orders may be canceled for a full refund if preparation has not yet begun.

Once flowers have been cut, arranged, customized, or otherwise prepared specifically for your order, the order may no longer be eligible for cancellation or a full refund.

Same-day orders may enter preparation shortly after being placed and therefore may not be eligible for cancellation.

Custom & Special Orders

Custom arrangements, personalized products, special-order flowers, large event orders, and other products created specifically for a customer are final sale once preparation or purchasing of special materials has begun.

Deposits or payments made toward special orders may be non-refundable once Eden Flowers & Chocolates has purchased flowers, chocolates, containers, supplies, or other materials specifically for that order.

Delivery Issues

Customers are responsible for providing a complete and accurate delivery address, recipient name, phone number, apartment or unit number, gate code, and any other information necessary to complete the delivery.

We are not responsible for delays or failed deliveries resulting from:

Incorrect or incomplete delivery information
An unavailable recipient
Inability to access a gated building or property
Unsafe delivery conditions
Circumstances outside our reasonable control

If the recipient is unavailable, the order may be left in a reasonably safe location when appropriate, provided to a receptionist, front desk, concierge, or other authorized person, or returned to the shop.

Additional delivery fees may apply if a second delivery attempt is required.

Incorrect or Missing Items

If you believe your order is incorrect or an item is missing, please contact us within 24 hours of receiving the order.

Once the issue has been verified, we will determine the appropriate resolution, which may include replacement of the missing or incorrect item, store credit, or a refund for the affected portion of the order.

Change of Mind

We do not offer refunds or exchanges because of a change of mind, personal preference, recipient rejection, or dissatisfaction with natural variations in flowers when the product was prepared substantially as ordered.

Refund Processing

When a refund is approved, it will be issued to the original payment method whenever possible.

Processing times vary depending on the customer's bank, credit card company, or payment provider. After a refund has been issued by Eden Flowers & Chocolates, we are not responsible for delays caused by the financial institution.