Terms of service

Last Updated: August 21, 2026

Welcome to Eden Flowers & Chocolates. These Terms of Service (“Terms”) govern your use of our website, online store, products, local delivery services, pickup services, and other services offered by Eden Flowers & Chocolates (“we,” “us,” or “our”).

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Online Store Terms

By using this website, you represent that you are legally capable of entering into a binding agreement.

You may not use our products, website, or services for any unlawful or unauthorized purpose. You may not attempt to interfere with the operation, security, or functionality of our website.

We reserve the right to refuse service, cancel an order, or restrict access to our website when reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity, or violations of these Terms.

2. Products and Availability

Eden Flowers & Chocolates sells fresh flowers, floral arrangements, bouquets, boxed flowers, chocolates, gift products, and related items.

Because flowers and other products may be seasonal, perishable, handmade, or dependent on supplier availability, all products are subject to availability.

We reserve the right to:

Limit the quantity of any product sold.
Discontinue products at any time.
Modify product offerings, designs, ingredients, packaging, containers, or presentation when reasonably necessary.
Refuse or cancel an order if a product is unavailable.

If we are unable to fulfill an order and cannot provide an appropriate substitute, we may contact you to offer an alternative or issue a refund for the unavailable portion of the order.

3. Floral Substitutions

Fresh flowers are natural products, and availability may change daily based on season, supplier inventory, quality, and market conditions.

Product photographs are intended to represent the overall style, size, color palette, and appearance of an arrangement. The exact flowers, shades, greenery, containers, ribbons, wrapping, or decorative elements may vary.

When a specific flower or component is unavailable, Eden Flowers & Chocolates may substitute a comparable item of equal or greater value while attempting to preserve the overall appearance, style, color palette, and value of the arrangement.

Natural variations in flower size, shape, color, bloom stage, petal appearance, and arrangement composition are expected and are not considered defects.

4. Product Images

We make reasonable efforts to display our products accurately. However, because our floral products are handmade and contain natural materials, no two arrangements will be exactly identical.

Colors may also appear differently depending on your screen, device, lighting, photography, and natural variations in the flowers.

Product photographs should therefore be considered representative rather than a guarantee of an identical finished arrangement.

5. Pricing

All prices displayed on our website are subject to change without notice.

Prices do not necessarily include applicable:

Sales taxes
Delivery charges
Service charges
Customization charges
Add-ons
Gratuities
Other fees disclosed during checkout

The total amount due will generally be displayed before you complete your purchase.

We reserve the right to correct pricing errors, typographical errors, or other inaccuracies. If an incorrect price affects an order you have already placed, we may contact you before fulfilling the order or cancel and refund the affected order.

6. Orders

Submitting an order through our website does not guarantee acceptance of the order.

We reserve the right to accept, decline, modify, or cancel an order for legitimate business reasons, including:

Product unavailability
Incorrect pricing
Suspected fraud
Delivery limitations
Incorrect customer information
Inability to complete an order safely
Circumstances beyond our reasonable control

If we cancel an order after payment has been collected, we will generally refund the applicable amount to the original payment method.

7. Payment

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Payments may be processed through Shopify or other third-party payment processors. Your use of those payment services may also be subject to the terms and privacy policies of the applicable payment provider.

You authorize us and our payment processors to charge the payment method provided for the total amount of your order.

8. Local Delivery

Delivery is available only within the delivery areas and during the delivery times offered by Eden Flowers & Chocolates.

Delivery availability, fees, and estimated delivery windows may vary depending on location, distance, order volume, traffic, weather, staffing, and other conditions.

Delivery times are estimates and are not guaranteed unless we expressly agree otherwise.

Customers are responsible for providing accurate and complete delivery information, including:

Recipient name
Street address
Apartment, suite, or unit number
Telephone number
Gate or access codes
Special delivery instructions when necessary

Eden Flowers & Chocolates is not responsible for delays or failed deliveries caused by inaccurate or incomplete information provided by the customer.

9. Recipient Unavailability

If the recipient is unavailable at the time of delivery, we may, when reasonably appropriate:

Leave the order in a safe location.
Leave the order with a receptionist, concierge, front desk, neighbor, or other appropriate person.
Contact the customer or recipient for instructions.
Return the order to our shop.

Whether an order can safely be left unattended will depend on the product, location, weather, temperature, and surrounding circumstances.

If another delivery attempt is required, additional delivery charges may apply.

10. Delivery After Completion

Once an order has been successfully delivered to the provided address, Eden Flowers & Chocolates is not responsible for theft, loss, mishandling, heat exposure, weather exposure, pets, improper storage, or other damage occurring after delivery.

Customers and recipients are responsible for promptly bringing flowers and chocolates indoors and caring for or storing them appropriately.

11. Store Pickup

Customers selecting store pickup are responsible for collecting their orders during the designated pickup period.

Because flowers and chocolates are perishable, delays in pickup may affect product quality.

We are not responsible for deterioration caused by a customer failing to collect an order within the agreed pickup timeframe.

12. Same-Day Orders

Same-day delivery and pickup are subject to availability and order cutoff times.

Placing a same-day order does not guarantee a particular delivery time unless expressly confirmed by Eden Flowers & Chocolates.

During holidays, weekends, promotional periods, or unusually high order volume, delivery and preparation times may be extended.

13. Holidays and High-Volume Periods

Certain occasions, including Valentine's Day, Mother's Day, graduations, holidays, and other high-demand periods, may involve limited product availability and increased order volume.

During these periods:

Exact delivery times may not be available.
Delivery windows may be broader.
Floral substitutions may be more likely.
Certain products or customization options may be unavailable.
Order cutoff times may change.

We will make reasonable efforts to fulfill orders according to the requested date and specifications but cannot guarantee exact delivery times during unusually high-volume periods.

14. Cancellations

Cancellation requests should be submitted as soon as possible.

Orders may be canceled for a full refund if preparation has not yet begun.

Once flowers have been purchased, processed, cut, arranged, customized, packaged, or otherwise prepared specifically for your order, cancellation or refund eligibility may be limited.

Same-day orders may begin preparation shortly after being submitted and may therefore become non-cancelable quickly.

Custom orders, event orders, special-order flowers, and personalized products may be non-refundable after preparation or procurement has begun.

15. Returns and Refunds

Because flowers, chocolates, and many of our products are perishable, customized, or made to order, returns and refunds are subject to our separate Return & Refund Policy.

By placing an order, you acknowledge and agree to that policy.

If there is a problem with your order, please contact us promptly so we can evaluate the issue.

16. Chocolates and Food Products

Chocolate and edible products should be stored appropriately and protected from excessive heat, sunlight, moisture, and other conditions that may affect quality.

We are not responsible for melting, deterioration, or damage caused by improper handling or storage after pickup or successful delivery.

Customers are responsible for reviewing product descriptions and contacting us before ordering if they have questions regarding ingredients or dietary concerns.

17. Allergies

Chocolate, edible products, and other food items may contain or come into contact with common allergens.

Depending on the products offered, these may include substances such as:

Milk
Soy
Peanuts
Tree nuts
Wheat
Eggs
Other allergens

Unless expressly stated otherwise, we cannot guarantee that any product is completely free from a particular allergen or that cross-contact has not occurred.

Customers with severe allergies should contact us before ordering.

18. Gift Messages and Customer-Provided Content

Customers may be able to provide gift messages, recipient information, special instructions, or other content as part of an order.

You are responsible for ensuring that any information or message you provide is accurate and lawful.

We reserve the right to refuse to print or transmit content that is threatening, discriminatory, harassing, obscene, unlawful, or otherwise inappropriate.

We are not responsible for spelling, grammatical, or factual errors contained in text submitted by the customer.

19. Promotions and Discount Codes

Promotions, discounts, gift codes, and special offers may be subject to additional restrictions.

Unless otherwise stated:

Promotional offers cannot be combined.
Discounts have no cash value.
Promotions may be modified or discontinued at any time.
Discounts may exclude delivery fees, taxes, custom orders, or certain products.
Promotional codes must be entered at checkout to receive the applicable discount.

We reserve the right to cancel orders involving misuse, unauthorized duplication, or fraudulent use of promotional offers.

20. Intellectual Property

All content on this website, including our business name, branding, logos, product photographs, graphics, designs, written content, product descriptions, and website materials, is owned by or licensed to Eden Flowers & Chocolates unless otherwise stated.

You may not reproduce, copy, distribute, modify, commercially exploit, or use our intellectual property without our prior written permission, except as permitted by applicable law.

21. Third-Party Services

Our website may use or link to third-party services, including Shopify, payment processors, delivery providers, mapping services, social media platforms, and other service providers.

We are not responsible for the availability, security, content, policies, or performance of third-party services that we do not control.

Your use of third-party services may be governed by separate terms and policies.

22. Website Accuracy

We make reasonable efforts to keep the information on our website accurate and current.

However, our website may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or technical errors relating to:

Product descriptions
Pricing
Promotions
Availability
Delivery areas
Delivery times
Product photographs
Other website content

We reserve the right to correct errors or update information at any time.

23. Prohibited Uses

You may not use our website or services:

For unlawful purposes.
To violate applicable laws or regulations.
To commit or attempt fraud.
To interfere with website security.
To transmit malware, viruses, or malicious code.
To scrape, copy, or exploit website content without authorization.
To impersonate another person.
To submit false or misleading information.
To interfere with another person's use of the website.
To abuse promotional programs, payment systems, refund policies, or ordering systems.

We may terminate or restrict access to our services if these Terms are violated.

24. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always operate without interruption, delay, or error.

Nothing in these Terms excludes any warranty, right, or protection that cannot legally be excluded under applicable consumer protection law.

25. Limitation of Liability

To the fullest extent permitted by law, Eden Flowers & Chocolates will not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of our website, products, or services.

To the extent permitted by applicable law, our total liability relating to a particular order will not exceed the amount paid to Eden Flowers & Chocolates for that order.

Nothing in these Terms is intended to limit liability where such a limitation is prohibited by law.

26. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Eden Flowers & Chocolates and its owners, employees, contractors, representatives, and service providers from claims, losses, liabilities, or expenses resulting from your unlawful use of our website or violation of these Terms.

27. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you acknowledge that certain information may also be processed by Shopify, payment providers, delivery providers, and other third parties necessary to operate our business and fulfill orders.

28. Changes to These Terms

We reserve the right to modify these Terms from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.

29. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

30. Governing Law

These Terms and any disputes arising from your use of our website or services will be governed by the laws of the State of California, without regard to conflict-of-law principles.

Nothing in this section limits any consumer rights or protections provided by applicable law.

31. Contact Information

Questions regarding these Terms of Service may be directed to:

Eden Flowers & Chocolates
Montrose, California
Email: edenflowersla@gmail.com
Phone: 747 298 7777

By placing an order with Eden Flowers & Chocolates, you acknowledge that you have reviewed and agreed to these Terms of Service, together with our applicable Privacy Policy, Return & Refund Policy, and other posted store policies.